1. Where is my order?
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- Please allow 1-3 business days for processing your order unless the
products specified the approximate date that they will be shipped.
- Please note that business days are Monday - Friday.
- Orders placed on Friday will take 2 more days to process because
we are closed on the weekends.
- Once the order was shipped, you will be getting a tracking number
through e-mail.
- You may also check the order status on our website.
2. Are your products new? Back
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- Yes, all of our products are BRAND NEW unless specified.
3. Can I pick up an order at your store?
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- Unfortunately, we are an online company located in California and
currently do not offer pick up options. However, most orders in California
usually receives in 1-3 business days depending on the city.
4. What shipping carrier do you use? Back
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- We use 4 different carriers to ship our products: LTL Freight, Fedex,
UPS, or USPS.
5. Is TrueModelShips.com Secure? Back
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- TrueModelShips.com uses Yahoo SSL (Secure Socket Layer) encryption
when transmitting certain kinds of information, such as financial services
information or payment information. An icon resembling a padlock is
displayed on the bottom of most browsers window during SSL transactions
that involve credit cards and other forms of payment. Any time you enter
a credit card number on TrueModelShips.com for payment or for verification
purposes, it will be SSL encrypted. The information you provide will
be stored securely on our servers.
6. What are my payment options? Back
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- We accept Visa, Mastercard, American Express, Discover, and Paypal.
7. Do you charge sales tax? Back
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- We only charge sales tax to packages that are billed or shipped to
California.
8. What is your return policy? Back
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- We offer a 30 day return policy (from the date of the shipment). Please
see our return policy page. You must
request for a return authorization number before returning any orders.
9. Is it safe to enter my credit card information on your website?
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- Yes, our website has Secure Socket Layer (SSL) technology (the same
technology that banks use), which will make it impossible for anyone
to steal your information.
10. Do you accept Paypal? Back
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- Yes, we do. Please choose the Paypal button at the shopping cart
page to submit your order via Paypal.
11. Do you ship internationally? Back
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- Yes, we currently ships Canada, Europe, Australia, and Asia.
12. Does TrueModelShips.com sell or release my personal information?
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- TrueModelShips.com respects your privacy. We will not under any circumstances
sell or release your information to anyone. All of the information obtained
from our web site, will be used for processing purposes only. The only
e-mail you will receive from TrueModelShips.com will be in regard to
your order, RMA status and other information you may have requested.
13. Who builds your models? Back
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- Handcrafted experts from China. They are model-ship experts and feel
this shows in the quality of the models.
14. How are your models constructed? Back
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- Many of our models are built using the plank-on-frame or plank-on-bulkhead
construction method. This is a painstaking process, taking hundreds
of hours, in which each individual plank is added to the hull one at
a time. Our models are not constructed from pre-made, pre-measured,
mass-marketed, mass-produced model kits.
15. What woods do you use to build the models?
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- We use only the highest-quality woods available such as cherry, birch,
maple, blackwood, white lotus, walnut, rosewood, teak, yellow siris,
light ebony and others.
16. Your website states these are not kits. Does that mean you create
every piece of the ship yourselves? Back
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- We do not make kits and we do not sell kits. Essentially all of the
pieces of the model are made by us (figureheads, stern details, planks,
sails, etc). Pieces that are too time consuming or expensive to create
ourselves, we purchase in bulk such as the brass cannons, blocks, deadeyes
and other parts we need large quantities of.
17. Will I receive my model fully assembled?
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- A majority of our models are fully assembled, you just take out of
the box and display. To save on shipping costs, some of our yachts the
mast is shipped down. To assemble, just insert the mast and attach the
numbered clips. There is no rigging to tie or tighten.
18. Why do some of your models, such as the HMS Victory Limited Edition,
have a copper plated hull? Back
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- We copper plate the hulls (with real strips of copper) to make our
models as authentic as possible. Starting in 1780, ships had the underwater
portion of the hull plated metal to prevent the Teredo worm from damaging
the hull.
19. Which is your best model ship? Back
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- This is a very difficult question. It varies based on your budget
and the type of ship you are looking for. Our most popular ships are
the HMS Victory and the USS Constitution, primarily due to how they
look and their historical significance. If you have a question about
which ship is right for you, or as a gift, give us a call at 888-286-2347
x 724.
20. In the model description, it shows the scale such as the HMS Victory
1:108 scale. What does this mean? Back
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- The scale is a ratio of how large or how small the ship model is
relative to the real ship. The real HMS Victory is 108 times larger
than our model, hence the 1:108 scale.
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